Frequenty Asked Questions
Frequently Asked Questions
PetSure Equine is peace of mind for horse owners who want assistance in reducing the cost of veterinary bills over the life of their horses.
We only have the one product available which is used for day to day veterinary treatment.
It covers veterinary treatments and surgeries for accidental injury and illnesses ranging from minor problems to major conditions such as broken bones, joint diseases, lameness, ENT conditions and biliary. We also provide cover towards preventative care such as vaccinations, deworming and dental correction.
Once your Vet has treated your horse, simply send in the PetSure Equine Claim Form along with your Vet’s receipted detailed account and receipt. PetSure then calculates the benefit and sends payment directly to you. It is as simple as that.
Like most insurance policies, PetSure Equine does have some exclusions to help keep your premiums low. These include, but are not limited to: Breeding, obstetrics, foaling or conditions relating to or resulting from breeding; Congenital or Hereditary defects or diseases, or conditions directly caused by such defects and diseases; Routine General examinations or vaccinations or treatment you choose to have carried out that are not directly related to a covered illness or injury unless part of preventative care under the routine component.
Yes, you can use any Vet who is licensed to practice in South Africa.
From 6 months to a maximum of 15 years as at inception of the policy. Once on cover your horse is covered for life providing your premiums are kept up to date.
Your policy will commence as at the 1st of the month following your approved application. Benefits will commence as follows:
- Accidental Injury – One Calendar Month from horse’s policy start date
- Illness – Two Calendar Months from horse’s policy start date
- Routine Care – From the horse’s policy start date
You may make a claim for conditions which arise
- Accidental Injury – One Calendar Month from inception date for accidental injury
- Illness – Two Calendar Months from inception date for illness
- Routine Care – from inception date (claims for Routine Care are processed but only refunded on anniversary date)
Yes, we recommend and encourage annual vaccinations etc. A contribution towards these benefits is included in the Routine Care cover.
You have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month’s written notice to cancel.
Please refer to the Benefits and Premium Schedule for current rates and benefits or contact PetSure on 0861 378 463.